Customer Service Representative

Job overview

Be the first point of contact for clients, answering questions and making sure every inquiry receives a timely and courteous response.

Key responsibilities

• Respond to customer calls, emails and website inquiries
• Provide information about our divisions, services and the sourcing process
• Log inquiries accurately and route them to the right team member
• Follow up with customers to resolve questions and confirm next steps
• Maintain a professional, helpful and patient approach at all times

Required qualifications

• Customer service experience
• Excellent verbal and written communication skills
• Comfortable using computers, email and basic software

Preferred qualifications

• Experience in a sales, dealership or logistics environment
• Bilingual skills

Required skills